Olivia Sangjee Park
Copywriter at AdQUA Interactive
Seoul, South Korea
TitleEnergy that changes the world, Kind Words Ringback Tone
BriefCall center operators have it rough. They listen to complaints, field requests and deal with angry customers all day long. But in S. Korea, it’s particularly harsh. Operators are frequently sexually harassed, cursed at and verbally abused. GS Caltex decided to stand up for its employees by recording sweet ringback tones featuring messages from the operators’ fathers, husbands and children, reminding callers that these workers are someone’s family. Callers curbed rude behavior and stress levels dropped by over 54 per cent.
Agency
Campaign I'm Your Energy
Advertiser GS Caltex
Brand GS Caltex

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